Send files Easier With oioSend.com

Last updated: August 22, 2025.

Welcome to the Privacy Policy for oioSend (collectively "we", "us" or "our"). We provide cloud services for file storage, sharing/transfer in the oioSend website, the oioSend mobile applications and all the products you can download on our website (the "Services").

oioSend is a Service provided by TQC Solution JSC. More information about TQC Solution is available at https://www.tqcsolution.com/about-us

This Privacy Policy explains how we collect, use, share and protect your personal data. We also explain what options and rights you have and how to use them.

I. Personal data we collect and how

We collect personal data in different ways when you sign up for or use our Service. The following is a list of the categories of personal data we collect, and how we obtain it.

We do not collect, access, or use the information contained in the files and documents that you upload when you use the Services, except for the limited occasions described below:

When necessary to comply with applicable laws and legal procedures.
When there is a compelling request from government or judicial authorities.

Information that you directly provide to us

You provide personal data to us when you sign up for an account / for us to provide you our Service. This contains:

Basic information:

Personal details (first name and last name)
Contact details (email address)
Account login details (username, registered country, password, social login account ID, oioSend account ID)

Information we collect via cookies and tracking technologies:

When you use our Service, we will collect the following data using tracking technologies placed in our website. These data types are:

Identifiers for devices you have used to access our Services (Device Identifiers):

Unique device identifier or MAC identifier
Advertising related identifiers
IP address (from which your approximate location can be inferred);

Internet activity information:

information about your visits to our website and login sessions, and usage of the Services (include what you view)

Further information about our use of Cookies and Tracking Technologies is available in our oioSend Cookies & Tracking Technologies Policy https://oiosend.com/cookies-policy

Information that will be inferred about you from how you use the Service:

Interests

For more details about how we process the inferred information about you, including the purposes and the legal basis for which this data is collected, please see the "How we use your data and the basis on which we use it" Section.

Information we collect about you from other sources:

When you register or sign up into our Services using third parties' services, we collect personal data about you from third parties, at your request, to allow your registration and authentication in our Services. The categories of information that we collect about you from these sources are:

Apple: Apple account ID (email)
Google: Google account ID (email)

The use and collection of your data by these third parties is governed by their own Terms & Conditions and Privacy Policy.

II. How we use your data and the basis on which we use it

We always need a proper reason to process your data.

The basis shall be the collection of personal data for the purpose of performing our contract with you (create your account); where applicable, fulfilling our legitimate interests, only when we have a valid interest that shall not override yours (the collection of data in order to secure our Services); complying with our legal obligations; as well as, where applicable, processing personal data based on your consent (when you voluntarily request to participate in our marketing activities).

If we ask for your consent to process your personal data, you may withdraw your consent at any time.

You can find here the information regarding the purposes for which we process the types of personal data listed above, as well as our basis for such processing operations.

Purpose of Use	Type of Data	Basis for Processing	Retention period
Provide you the Services	• Account details - Social media account, account ID • Contact details (email) For guest users none of the above categories are collected. • IP address • Device Identifiers	Performance of a contract: ・We process your data to provide, operate and deliver you our Services: file storage, sharing / transfer cloud Service.	Until your account is canceled or after one (1) year if your account is deactivated.
Authentication & Account management	• Contact details (email) • Account Details - Account ID - Social Media account, account ID • IP address • Device Identifiers	Performance of a contract ・Allow you to register, log in or activate your account. ・Verify your identification when you log into our Service (authentication). ・We record your configuration and settings, to manage your accounts. ・Creating and updating your profile, with the information you provided to us.	Until your account is canceled or after one (1) year if your account is deactivated.
Provide customer support and Service communications	• Personal details (First and last name) • Contact details (email address) • Device Identifiers • Data we collect from your communications with us	Legitimate interest ・We use your data to reply to your requests and inquiries, and to notify you about changes and updates to our Services.	Until your account is canceled or after one (1) year if your account is deactivated.
Safety, security, and fraud prevention	• Personal details (First and last name) • Contact details (email address) • IP address • Device Identifiers • Access logs	Legitimate interest ・We use data to protect our Service from fraud and other threats. We analyze log-in patterns (access logs) to protect your account against being accessed by someone else.	Logs are stored for a maximum of thirteen (13) months after collection. For other data, until your account is canceled or after one (1) year if your account is deactivated.
Improve and customize the Services for you.	• Account Details • Device Identifiers	Legitimate interest ・To provide benefits or operational improvements for smoother user experience. ・Internal analytics about how our Service is used. ・Develop new features for Service improvements. ・Improving the technical functionality of the Service.	Until your account is canceled or after one (1) year if your account is deactivated.
Compliance with law requirements	Depending on the circumstances, any data as detailed under "The personal information we use" Section above.	Legal obligation We may be required by law to disclose data to law enforcement bodies (such as a court or the police).	As long as required by law.

Profiling

We may create a profile about you, based on your usage of the Service, to personalize the marketing and advertising provided to you, if you consented to it.

III. Your choices

Your rights and choices about your data include the right to request:

Access to your data; either if you want to know what data we have about you;
Get a copy of your data in a machine-readable format (right to data portability);
Correct any information that is wrong;
Delete your data;
Restrict usage to the bare minimum (for example, if you ask us to delete, but we still need to keep your order history for legal reasons, like tax audits of our business);
Ask us where we got certain data about you, how we use it and with whom we share it;
Withdraw your consent easily; if you do so, the lawfulness of processing based on your consent before its withdrawal will not be affected;

You can always ask us to exercise these rights without having to be afraid of discrimination. Also, you can file a complaint with your data protection authority, where applicable, if you think we mishandled your data. If you want to request any of this from us, please just get in touch with us by using the "Contact" Section below. We will always try to find a good and easy solution together.

IV. Data sharing

We share your data with:

Service providers and business partners, who help us make our Service possible (they are data processors). We ensure they only have access to such information that is strictly necessary for us to provide the Services. These parties are required to secure the data they receive and to use the data for pre-agreed purposes only, while ensuring compliance with all applicable data protection regulations.
Law enforcement bodies where we are required to share data or with a court if necessary to enforce our claims or other legal rights.
Asset purchasers. In case our Service or our company are fully or partly purchased by another company, data will be shared. The acquiring company will be bound by this privacy policy.
Advertising partners. We disclose or share your personal data, with your consent if it is required, for advertising purposes. Further information about data sharing using cookies and other device identifying technologies is available in our oioSend Cookies & Tracking Technologies Policy https://oiosend.com/cookies-policy

Find here the list of our services providers, business and advertising partners, the data we share and the countries where they are located.

Recipient's category	Recipients name	Country	Data Shared	Retention
Service provision	Cloudflare	United States	• Personal details • Contact details • Device Identifiers • Account details (social media login account ID) • IP address • File transfer history	Until your account is canceled or after one (1) year if your account is deactivated.
We receive payment from them but We do not share your payment data with them	Google Play Store Apple Store	-	We receive payment if you subscribe to the Services via their application store. They act independently and based on their own privacy policies below. We will not have access to this data. Apple Store: Link to the privacy policy Google Play: Link to the privacy policy	-
Communication, support and customer services We share data for messaging Services (sending important Service updates, notifications) and to respond to your inquiries.	Google	United States	• Personal details • Contact details (email address) • Device Identifiers	Until your account is canceled or after one (1) year if your account is deactivated.
Improve and customize the Services	Google Analytics Firebase	United States	See more details in oioSend Cookies & Tracking Technologies Policy https://oiosend.com/cookies-policy.	Until your account is canceled or after one (1) year if your account is deactivated.
Advertising partners Disclose or share your personal data, where you consent, to provide you advertising.	App Lovin Google AdSense Google Ad Manager Admob	United States	See more details in oioSend Cookies & Tracking Technologies Policy https://oiosend.com/cookies-policy.	Until your account is canceled or after one (1) year if your account is deactivated.

Because we operate as part of a global business, the recipients referred to above may be located outside the jurisdiction in which you are located (or in which we provide the Services). See the Section on "International Data Transfers" below for more information.

V. International data transfers

At TQC Solutions JSC, we establish internal privacy rules to protect privacy and handle personal data, allowing for the safe transfer of data within the company.

VI. Security

We have strict security measures in place in accordance with high security standards to ensure that your account and your data are safe with us. Some of these are technical, like password rules and monitoring of log-in patterns. Others are organizational, like having proper processes and access rules in place. We do so to prevent unauthorized access or unauthorized disclosure of your information, to maintain the accuracy of such information and, when necessary, to ensure its proper destruction.

When collecting or transferring your personal information, we employ data encryption technology, and restrict access only to those persons who require it to fulfil their job responsibilities. We conduct periodic reviews of our practices to ensure that our safeguards are properly implemented and remain state of the art. We make sure to always keep up with the latest developments.

VII. Retention

As long as you have your account, we keep your data. When you delete your account, we will retain data only if we are required to do so by law, or in case we still need it for our defense in court proceedings. See retention period's details in the "How we use your data and the basis on which we use it" Section above.

In order to protect your personal data, accounts with no activity for over one (1) year will be converted into deactivated accounts and will be kept separated. We will send you a deactivation notice to your e-mail address or a mobile push thirty (30) days before the deactivation of your account. In addition, we may post a notice about the deactivation when you log in and will ask for your consent to reactivate your account.

If you do not log in into your account within one (1) year after being temporarily deactivated, the account and all your personal data, if it is not subject to legal retention requirements under the applicable laws, shall be deleted. If you do not want your account and personal data to be deleted after the deactivation period, you can log in into the Services at any time before the above term, provide your consent to reactivate your account and use the Services normally.

VIII. Contact us

TQC Solution JSC is responsible for the personal data we collect and process. Our main offices are located on the 24th Floor, CEO Building, Pham Hung Street, Me Tri Ward, Nam Tu Liem District, Ha Noi City, Viet Nam. If you have questions or concerns regarding the way in which your personal information has been used, please contact [email protected] (oioSend Help Center).

Please note that when contacting us, we may ask you for certain information to verify your identity and respond to your request appropriately.

Our privacy officer can be contacted from the above email address. If you have any complaints, we hope we can work with you to achieve a good solution. If we are not able to, you can contact your local data protection authority.

IX. Changes to this policy

We may update this privacy policy from time to time. If there is going to be a substantial change, we will notify you in advance.